TERMS & CONDITIONS
Effective Date: 18 August 2026
Business Name: KESARIYA
Address: 11/151, K P Compound, Ichalkaranji Main Road, Kolhpur, Maharashtra – 416115
Email: kesariya.ich1@gmail.com
Contact: 9730040463
1. Introduction
Welcome to KESARIYA. These Terms & Conditions (“Terms”, “Terms and Conditions”, or “Agreement”) govern your access to and use of the website, services, communication facilities, digital platforms, WhatsApp Business communication, RCS messaging, customer support channels, and other services made available by KESARIYA (“KESARIYA”, “we”, “us”, or “our”).
KESARIYA is committed to providing customers with a transparent, reliable, and convenient experience. These Terms explain the rights and responsibilities of KESARIYA and its customers when using our website, purchasing or enquiring about our products or services, submitting information through online forms, or communicating with us through supported communication channels.
Where KESARIYA uses WhatsApp Business messaging, RCS messaging, SMS, email, or other third-party communication infrastructure, such services may also be subject to the applicable terms, policies, guidelines, and requirements of the relevant platform, telecom operator, technology provider, or service provider.
By accessing our website, submitting an enquiry, purchasing a product or service, communicating with us, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms.
2. Definitions
For purposes of these Terms:
“Business”, “KESARIYA”, “we”, “us”, or “our” means KESARIYA operating from the address stated above.
“Customer”, “User”, “you”, or “your” means any individual, business, organisation, or other person accessing our website or using our products, services, communication channels, or facilities.
“Website” means the website, webpages, landing pages, forms, portals, and digital interfaces operated by or on behalf of KESARIYA.
“Services” means the products, services, support, enquiries, communications, digital facilities, and other offerings made available by KESARIYA.
“WhatsApp Business Platform” means communication services provided through Meta’s WhatsApp Business infrastructure.
“RCS” means Rich Communication Services messaging provided through applicable telecommunications operators, messaging providers, or technology partners.
“Message” means any communication transmitted through WhatsApp, RCS, SMS, email, or another supported communication channel.
“Third-Party Service Provider” means an external technology, payment, telecom, messaging, hosting, analytics, advertising, or other service provider engaged to support our operations.
3. Acceptance of Terms
By using the KESARIYA website or services, you agree to comply with these Terms and all applicable laws and regulations.
If you do not agree with these Terms, you should discontinue use of the website and services.
If you access our services on behalf of a company, organisation, or another legal entity, you represent that you have the authority to accept these Terms on its behalf.
Certain products, services, promotions, campaigns, or transactions may have additional terms. Where additional terms are presented, those terms will apply together with these Terms.
4. Description of Services
KESARIYA may provide products, services, customer assistance, enquiries, quotations, promotional information, order-related communication, support, and other business facilities through its physical and digital channels.
The exact availability, pricing, specifications, features, delivery arrangements, and other conditions applicable to a particular product or service may vary.
Information displayed on our website is intended to provide general information and may be updated from time to time. Product images, descriptions, specifications, availability, pricing, and promotional information may change without prior notice where permitted by law.
KESARIYA reserves the right to discontinue, modify, suspend, or introduce services as reasonably necessary for business, operational, technological, or compliance purposes.
5. Eligibility
Our services are intended for individuals who are legally capable of entering into binding agreements under applicable Indian law.
Where a service involves a transaction, the customer must provide accurate information and must not use another person’s identity or contact information without lawful authority.
Minors should use our services only with the involvement and supervision of a parent or legal guardian where required by applicable law.
6. Account Registration
Where account registration or an online form is provided, you agree to provide information that is accurate, complete, and current.
You are responsible for maintaining the confidentiality of login credentials, verification codes, passwords, and other account information associated with your use of our services.
You must immediately notify KESARIYA if you believe your account or credentials have been compromised.
KESARIYA may suspend or restrict access where we reasonably believe an account is being misused, contains inaccurate information, creates security risks, or violates these Terms or applicable law.
7. User Responsibilities
Users agree to use KESARIYA’s website and services responsibly and lawfully.
You must not:
- Use our website for unlawful, fraudulent, deceptive, abusive, or malicious purposes.
- Submit false, misleading, or unauthorised information.
- Attempt to gain unauthorised access to our systems or accounts.
- Interfere with website security, availability, or functionality.
- Introduce malware, viruses, harmful code, or similar technology.
- Use our communication channels to distribute spam or unsolicited content.
- Impersonate another person, organisation, or business.
- Violate intellectual property, privacy, or other legal rights.
- Use another person’s phone number, WhatsApp account, email address, or personal information without appropriate authority.
Customers are responsible for ensuring that information submitted to KESARIYA is lawful and accurate.
8. Payment & Billing Terms
Where payment is required for a product or service, applicable prices, taxes, fees, payment conditions, and other commercial terms will be communicated to the customer through the relevant sales, invoice, checkout, quotation, or transaction process.
Payments must be made using the payment methods made available by KESARIYA or its authorised payment providers.
KESARIYA may use third-party payment processors. Payment processing may therefore be subject to the applicable terms and privacy policies of those providers.
Taxes, duties, delivery charges, service charges, or other applicable amounts may be added where required.
Customers must not initiate fraudulent chargebacks or payment disputes. Any genuine payment concern should first be communicated to KESARIYA so that the matter can be reviewed.
Refunds, cancellations, replacements, or adjustments, where applicable, will be handled according to the relevant product or service terms and applicable Indian law.
9. Subscription Renewal & Termination
Where KESARIYA provides a subscription-based or recurring service, the applicable subscription period, price, renewal conditions, cancellation process, and termination provisions will be communicated before or during subscription activation.
Unless otherwise stated, renewal will be subject to the applicable commercial terms agreed with the customer.
KESARIYA may suspend or terminate access where there is a material breach of these Terms, unlawful activity, misuse of communication services, non-payment, security concerns, or a requirement under applicable law.
Customers may request cancellation through the available customer support channel.
Termination will not automatically eliminate obligations that arose before termination, including payment obligations, confidentiality obligations, intellectual property rights, limitations of liability, and dispute-related provisions.
10. Use of WhatsApp Official API & RCS
KESARIYA may use WhatsApp Business Platform and RCS communication services to communicate with customers for legitimate business purposes.
Such communications may include order-related information, service updates, customer support, appointment or enquiry confirmations, transactional notifications, important account information, and promotional communications where appropriate consent and applicable requirements are satisfied.
KESARIYA will seek to follow applicable Meta, WhatsApp Business, RCS, telecom operator, and messaging-provider requirements.
We will not knowingly use WhatsApp or RCS for unlawful content, deceptive activity, prohibited goods or services, malicious activity, or communications that violate applicable platform policies.
Where customer consent is required, KESARIYA will obtain or otherwise rely upon an appropriate lawful basis before sending relevant communications.
Customers may have the ability to opt out of promotional communications by using available unsubscribe, opt-out, or customer-support mechanisms. Certain essential transactional or service communications may still be sent where legally permitted and reasonably necessary.
KESARIYA does not represent that WhatsApp, RCS, telecom, or third-party messaging services will be continuously available. Delivery may depend upon recipient connectivity, operator infrastructure, platform availability, message quality, policy review, device compatibility, and other factors outside our reasonable control.
11. Message Delivery & Compliance Policy
KESARIYA aims to send relevant and lawful communications to customers.
Message delivery is not guaranteed because third-party messaging platforms, telecom operators, networks, devices, and service providers may independently control or affect message delivery.
Messages may be delayed, rejected, filtered, blocked, or otherwise undelivered for reasons including incorrect contact information, user blocking, network problems, platform restrictions, policy enforcement, spam detection, technical failures, or unavailable services.
KESARIYA will not intentionally circumvent platform restrictions, quality controls, consent requirements, or messaging policies.
Customers must not request KESARIYA to send unlawful, fraudulent, misleading, threatening, abusive, or prohibited content through WhatsApp, RCS, SMS, email, or other communication channels.
12. Intellectual Property Rights
Unless otherwise stated, the website, business name, branding, logos, graphics, text, designs, photographs, software, layouts, and other materials created or provided by KESARIYA are owned by or licensed to KESARIYA and are protected by applicable intellectual property laws.
You may access and use website content for legitimate personal or business purposes consistent with these Terms.
You may not reproduce, copy, modify, distribute, sell, publish, reverse engineer, commercially exploit, or create derivative works from protected materials without appropriate written permission.
Third-party trademarks, logos, platforms, and service names remain the property of their respective owners.
13. Confidentiality
KESARIYA will take reasonable measures to protect confidential information received from customers in connection with legitimate business activities.
Customers must similarly protect confidential commercial information provided by KESARIYA.
Confidentiality obligations do not apply to information that is publicly available without breach, independently developed, lawfully received from another source, or required to be disclosed under law or by a competent authority.
Personal information will be handled in accordance with our Privacy Policy.
14. Disclaimer of Warranties
KESARIYA aims to provide accurate and reliable services but does not warrant that the website or every service will always be uninterrupted, error-free, secure, complete, or continuously available.
Third-party communication systems, including WhatsApp, RCS, telecom networks, payment systems, hosting services, and other external infrastructure, may experience outages or limitations beyond our reasonable control.
Information on the website is provided in good faith. Customers should verify important commercial, product, pricing, or service information before relying upon it for a material decision.
Nothing in these Terms excludes any warranty, consumer right, or legal protection that cannot lawfully be excluded under applicable Indian law.
15. Limitation of Liability
To the maximum extent permitted by applicable law, KESARIYA will not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use or inability to use our website or third-party communication services.
KESARIYA will not be responsible for failures caused primarily by third-party platforms, telecom operators, payment processors, internet service providers, customer devices, network interruptions, force majeure events, or information supplied incorrectly by customers.
Nothing in these Terms limits liability where such limitation is prohibited by applicable Indian law, including liability that cannot legally be excluded or restricted.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold KESARIYA, its personnel, representatives, and authorised service providers harmless from claims, losses, liabilities, damages, costs, and reasonable expenses arising from your unlawful use of our services, breach of these Terms, violation of another person’s rights, fraudulent activity, or misuse of communication services.
This provision will apply only to the extent the relevant claim results from your acts, omissions, or breach.
17. Governing Law (India)
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection and other mandatory legal provisions, disputes relating to these Terms or the services of KESARIYA shall be subject to the jurisdiction of the competent courts having jurisdiction over KESARIYA’s applicable place of business.
Nothing in these Terms prevents a customer from exercising any mandatory statutory right available under applicable law.
18. Changes to Terms
KESARIYA may update these Terms from time to time to reflect changes in services, technology, legal requirements, platform policies, or business practices.
Updated Terms will be published on the website with a revised effective date where appropriate.
Your continued use of our services after an update constitutes acceptance of the revised Terms to the extent permitted by law.
19. Contact Information
For questions, concerns, complaints, cancellation requests, privacy-related matters, or clarification regarding these Terms, please contact:
KESARIYA
Address: 11/151, K P Compound, Ichalkaranji Main Road, Kolhpur, Maharashtra – 416115
Email: kesariya.ich1@gmail.com
Phone: 9730040463
KESARIYA encourages customers to contact us first so that genuine concerns can be reviewed and addressed promptly.
End of Terms & Conditions