KESARIYA

Policies

PRIVACY POLICY

Effective Date: 18 August 2026
Business Name: KESARIYA
Address: 11/151, K P Compound, Ichalkaranji Main Road, Kolhpur, Maharashtra – 416115
Email: kesariya.ich1@gmail.com
Contact: 9730040463

1. Introduction

KESARIYA (“KESARIYA”, “we”, “us”, or “our”) respects the privacy of individuals who visit our website, contact us, purchase or enquire about our products or services, or communicate with us through digital communication channels.

This Privacy Policy explains how KESARIYA may collect, use, store, disclose, protect, and otherwise process personal information in connection with our website, business operations, customer services, WhatsApp Business communications, RCS messaging, SMS, email, forms, and related services.

We aim to collect only information that is reasonably necessary for legitimate business, communication, service, security, legal, and compliance purposes.

By accessing our website or voluntarily providing information to KESARIYA, you acknowledge this Privacy Policy. Where applicable law requires specific consent, KESARIYA will seek such consent through an appropriate mechanism.

This Policy should be read together with our Terms & Conditions.

2. Information We Collect

Depending on how you interact with KESARIYA, we may collect different categories of information.

A. Information You Provide

This may include:

  • Name and contact details.
  • Mobile or WhatsApp number.
  • Email address.
  • Billing or transaction information.
  • Enquiry details.
  • Information provided through contact forms.
  • Product or service preferences.
  • Customer-support communications.
  • Information voluntarily provided through WhatsApp, RCS, SMS, email, or other channels.

We do not request sensitive personal information unless it is reasonably necessary for a legitimate purpose and permitted under applicable law.

B. Device and Technical Information

When you use our website, certain technical information may be automatically collected, depending on our website configuration. This may include browser type, device type, operating system, IP address, approximate location derived from technical information, referring webpage, pages visited, access time, and technical logs.

C. Cookies

We may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, improve security, and analyse performance.

D. Message Data

If you communicate with KESARIYA through WhatsApp, RCS, SMS, email, or another communication channel, we may process relevant message information, including contact details, message content, timestamps, delivery information, responses, and communication preferences, where necessary for the relevant business purpose.

Third-party platforms may independently process information according to their own policies.

3. Purpose of Data Collection

KESARIYA may collect and process personal information for purposes including:

  • Responding to customer enquiries.
  • Providing requested products or services.
  • Processing transactions.
  • Providing customer support.
  • Confirming enquiries, orders, appointments, or service requests.
  • Sending important service notifications.
  • Sending promotional communications where permitted and appropriately consented.
  • Managing WhatsApp Business and RCS communications.
  • Improving website functionality and customer experience.
  • Preventing fraud, abuse, spam, and security incidents.
  • Maintaining business records.
  • Meeting legal, regulatory, accounting, tax, and compliance requirements.
  • Resolving disputes and enforcing contractual rights.
  • Protecting the rights, property, and security of KESARIYA and its customers.

4. Consent for WhatsApp & RCS Data Processing

Where KESARIYA uses WhatsApp Business or RCS to communicate with customers, we aim to ensure that communications are relevant to the customer’s relationship or interaction with our business.

Where applicable, customers may provide consent by submitting their contact details, initiating communication, requesting information, subscribing to updates, completing an enquiry form, purchasing a service, or using another clearly communicated opt-in mechanism.

Consent will not be interpreted as permission to send unlimited or unrelated communications.

Promotional communications will be managed in accordance with applicable laws and relevant platform requirements. Where an opt-out facility is available, customers may use it to stop promotional communications.

A customer may continue to receive necessary transactional, security, account, or service-related communications where such communications are legally permitted and reasonably necessary.

WhatsApp and RCS are third-party communication ecosystems. Meta, telecom operators, RCS providers, and other service providers may independently process information under their respective policies.

5. Legal Basis for Processing

Depending on the circumstances and applicable Indian law, KESARIYA may process personal information based on:

  • Consent provided by the individual.
  • The need to provide a requested product or service.
  • Performance of a contract or steps requested before entering into a contract.
  • Compliance with legal or regulatory obligations.
  • Legitimate business and operational purposes where permitted by applicable law.
  • Protection against fraud, misuse, security threats, or unlawful activity.
  • Establishment, exercise, or defence of legal claims where applicable.

Where consent is the basis for processing, the individual may withdraw consent subject to applicable legal and operational limitations.

6. How We Use Collected Data

KESARIYA uses personal information responsibly and only for legitimate purposes.

Information may be used to communicate with customers, process enquiries and transactions, provide requested services, maintain customer records, send important notifications, provide support, personalise relevant communications, improve products and services, monitor website performance, protect systems, detect fraudulent activity, and satisfy legal requirements.

KESARIYA does not intentionally sell customer personal information as a commercial data product.

Marketing communications will be sent in accordance with applicable consent requirements and communication-platform policies.

7. Data Retention & Deletion

KESARIYA retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer service, contractual, accounting, taxation, legal, compliance, dispute-resolution, security, and legitimate business requirements.

Different categories of information may therefore have different retention periods.

When information is no longer reasonably required, KESARIYA may delete, anonymise, securely dispose of, or otherwise de-identify it, subject to legal and operational requirements.

Where a customer requests deletion, KESARIYA will review the request and take appropriate action where deletion is legally and operationally possible.

Information may need to be retained where required by law, necessary for legitimate dispute resolution, needed to establish or defend legal claims, or required for security and fraud-prevention purposes.

8. Data Sharing with Third Parties

KESARIYA may share limited information with trusted third-party providers where reasonably necessary to operate the business or provide requested services.

These may include:

Meta / WhatsApp: Where WhatsApp Business communication is used, relevant information may be processed through Meta’s systems.

Google and Analytics Providers: Where analytics, cloud, email, productivity, advertising, or other Google-related services are used, relevant technical or business information may be processed according to the applicable service configuration and privacy terms.

Telecom Operators / RCS Providers: RCS or SMS communications may involve telecom operators, messaging aggregators, RCS infrastructure providers, and related service providers.

Payment Providers: Transaction information may be processed by authorised payment gateways or financial service providers.

Hosting and Technology Providers: Website hosting, security, database, backup, customer-support, and infrastructure providers may process information necessary to provide their services.

Professional or Legal Advisors: Information may be disclosed where reasonably necessary for accounting, legal, compliance, audit, or professional purposes.

Government and Law-Enforcement Authorities: Information may be disclosed where required or permitted by applicable law, court order, legal process, or governmental request.

KESARIYA expects relevant service providers to handle information responsibly and in accordance with applicable contractual and legal requirements.

9. Security Measures & Encryption

KESARIYA takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

Depending on the service and technology involved, safeguards may include access controls, authentication, secure hosting, encryption or encrypted transmission where supported, system monitoring, restricted administrative access, backups, and security procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also protect their passwords, OTPs, account credentials, and devices and should never knowingly share confidential authentication information with unauthorised persons.

10. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to provide core functionality and understand how visitors interact with the website.

Cookies may be used for:

  • Website functionality.
  • Security.
  • User preferences.
  • Session management.
  • Performance monitoring.
  • Analytics.
  • Understanding traffic patterns.
  • Improving website content and user experience.

Where third-party analytics or advertising technologies are used, those providers may process technical information under their respective policies.

Most browsers allow users to control or disable cookies through browser settings. Disabling certain cookies may affect some website functionality.

11. Data Transfer & Storage (India-based)

KESARIYA seeks to manage business and customer information responsibly and, where applicable, may maintain business records and data within India-based systems or with service providers operating infrastructure in India.

However, some third-party technology, messaging, cloud, analytics, payment, or communication providers may process or store information outside India depending on their infrastructure and service configuration.

Where information is transferred or processed outside India, KESARIYA will seek to do so in accordance with applicable Indian law and relevant contractual, technical, and organisational safeguards.

Third-party services such as Meta, Google, telecom operators, cloud providers, and payment processors may have their own international data-processing arrangements.

12. User Rights (Access, Correction, Deletion)

Subject to applicable law and reasonable verification requirements, individuals may contact KESARIYA regarding their personal information and request:

  • Access to relevant personal information.
  • Correction of inaccurate or incomplete information.
  • Deletion of information where legally permissible.
  • Withdrawal of consent where processing is based on consent.
  • Information about how their data is being used, where applicable.
  • Assistance with communication preferences or promotional opt-out requests.

To protect privacy and prevent unauthorised disclosure, KESARIYA may request reasonable information to verify the identity of the person making a request.

Certain requests may be limited where information must legally be retained, where deletion would interfere with legal obligations, or where another lawful basis requires continued processing.

13. Policy for Children

KESARIYA’s website and services are not intentionally designed to collect personal information from children for independent commercial transactions where such collection would be inappropriate or prohibited by law.

We encourage parents and legal guardians to supervise children’s use of online services.

If a parent or guardian believes that a child has provided personal information to KESARIYA without appropriate permission, they may contact us using the details provided below. We will review the request and take appropriate action consistent with applicable law.

14. Updates to Privacy Policy

KESARIYA may update this Privacy Policy from time to time to reflect changes in business operations, technology, communication platforms, legal requirements, regulatory guidance, or privacy practices.

When changes are made, the revised Policy may be published on our website with an updated effective date.

Customers are encouraged to review this page periodically to remain informed about how KESARIYA handles personal information.

Continued use of our website or services after an update may constitute acknowledgement of the revised Policy to the extent permitted by applicable law.

15. Governing Law (India)

This Privacy Policy shall be governed by the applicable laws of India.

Privacy and data-processing practices will be interpreted in accordance with applicable Indian legal and regulatory requirements, as amended or replaced from time to time.

Where a mandatory legal right or remedy applies to an individual, nothing in this Privacy Policy is intended to remove or unlawfully restrict that right.

16. Contact Information

For privacy questions, data-access requests, correction requests, deletion requests, consent-related questions, WhatsApp or RCS communication concerns, or complaints regarding personal information, please contact KESARIYA:

KESARIYA
Address: 11/151, K P Compound, Ichalkaranji Main Road, Kolhpur, Maharashtra – 416115
Email: kesariya.ich1@gmail.com
Phone: 9730040463

When contacting us regarding personal information, please provide sufficient details for us to understand and verify your request. KESARIYA will make reasonable efforts to review and respond to legitimate privacy requests within the period required by applicable law.

End of Privacy Policy